One day, two people

The same Tuesday. Two different days.

Sophie and Étienne have the same errand, on the same day. Sophie goes to the nearest counter, on her lunch break. Étienne checks iCivic: another service point, just as close, is showing 15 minutes.

Public services — Outaouais08:00Posted on site—
A woman sitting alone in a row of empty chairs

Sophie

Goes to the nearest counter, on her lunch break.

At work

0min waited

A man stepping out of a building through a glass door onto a snowy sidewalk

Étienne

Checks iCivic and picks the fastest service point.

At home

0min waited

The gap

1 h 15 Étienne did not spend sitting on a chair.

Get your hours back

Representative example: between one service point and another, at the same hour, waits commonly range from 15 minutes to over an hour and a half. Locations are not named.

Waiting is over

Take a number.
Leave at the right time.

Know how long you’ll wait at public services before you leave home.Nobody should find out on arrival — we tell each other, and everyone comes out ahead.

Get the app →See the data ↓

On the map: emergency rooms, Service Canada, SAAQ, municipal services. Free on iPhone & Android

Departures board

Wait times, up to date.

OutaouaisOUTAOUAIS — --:--:--
Official open data · updated every 30 minAll locations →
How it works

Three moves, zero lineup.

1

Check

Up-to-date map of every location around you, color-coded by wait: green means go now.

2

Leave at the right time

AI predicts each location's quiet hour — get an alert when the wait drops below your threshold.

3

Confirm in 2 taps

Your GPS-verified check-in helps the next person. Earn points, badges, measured impact.

The app

Built for your pocket, not the waiting room.

iCivic’s Explore screen: the Outaouais map and the list of nearby emergency rooms, each with its wait time.
A Service Canada office in iCivic: current wait, a faster office nearby, and a chart of the best time to go.
◉

Up-to-date map

Outaouais public services on one screen — ERs, Service Canada, SAAQ, municipal services.

✦

AI predictions

The best time slot for each location, learned from historical patterns — hour, day, season.

⚡

Threshold alerts

"Under 15 minutes" → notification. You leave at exactly the right moment.

⌖

2-tap check-in

Geo-verified, anonymous, 10 seconds. Every report sharpens accuracy for the whole neighbourhood.

Download onApp StoreDownload onGoogle Play

Available on iPhone and Android.

Community

Public data, by the public.

11
Tracked locations
10 s
Per check-in

"Every 10-second check-in saves someone else hours. It's the simplest civic infrastructure in the world: telling each other how long the line is."

Become a scout →Meet the communityPoints · Badges · Measured impact
Institutions

Do you run a public service?

Up-to-date dashboard: incoming flow, traffic forecasts, saturation alerts. Pilot coming with select institutions in the region.

Book a demo →
Not in your region yet?
New regions

We'll let you know.

iCivic is live on iPhone and Android in the Outaouais. Leave your email and we'll tell you the moment it lands in your region — one email, no spam, ever.

Frequently asked

Before you jump in.

How accurate is the data?

iCivic combines open data (official institutional feeds) with GPS-verified citizen reports. AI then refines predictions by analysing historical patterns — hour, day, season. The more reports a location has, the more reliable the estimate.

Is iCivic really free?

Yes. Core features — up-to-date map, basic AI predictions, check-ins and gamification — are free. Certain advanced AI-intensive features (hyper-personalised predictions, extended history) may become optional paid add-ons in the future — but nothing will be removed for those who join now.

What about my privacy?

Your GPS coordinates stay on your device — they are never sent to our servers. They are used locally, only to verify that a check-in matches a real location at the moment you submit it. No continuous tracking, no sale of personal information, no account required to view wait times. iCivic complies with Quebec's Law 25. We collect only what is necessary to improve data accuracy — anonymously.

When does the rest of Quebec arrive?

The Outaouais first, then the rest of Quebec region by region. iCivic is available now on iPhone and Android. Leave your email to be notified the moment your region arrives.

What do my reports do?

Every report makes the data more reliable for everyone — and moves you up the Scout program, from your first report all the way to Pillar status. Your contributions are counted; they're never linked to your identity.

My institution doesn't show up-to-date wait times — why?

Some institutions haven't connected their official data yet. In the meantime, citizen reports fill the gap. The more active scouts near you, the more reliable the data becomes — and the more visible citizen demand becomes to convince the institution to join us.

A-077

Your last ticket.

Download iCivic and never take a number blind again.

Get the app →

Made in the Outaouais · Law 25 compliant