Shorten the lines. Without guessing.
iCivic gives your teams real-time visibility into traffic, AI prediction tools and anonymized data to optimize your resources — without changing your existing systems.
Demo on request · No commitment
Everything your institution needs.
Tools built for public-service operations teams — without integration complexity.
Real-time dashboard
Current traffic, wait times and capacity live. Multi-branch view available.
AI predictions
Anticipate traffic peaks 48 h ahead with our model trained on historical and event data.
Alerts & escalations
Automatic alerts when the wait exceeds a threshold. Escalation to your team via Slack or email.
Embeddable public widgetcoming soon
Show live wait times on your website or app with a single line of code.
REST APIcoming soon
Bring iCivic data into your systems: waiting-room displays, internal apps, CRM.
Reports & exports
Weekly and monthly reports on traffic, satisfaction and operational performance.
Compliance & security
Data hosted in Canada (ca-central-1). Law 25 (Québec) compliant. RLS and TLS 1.3 encryption.
Dedicated onboarding
Personalized support: setup, team training, technical integration.
Secure accesscoming soon
ClicSéqur, SSO (SAML 2.0 / OIDC) and institutional authentication — seamless access without extra accounts.
Operational in a few days.
No technical integration required to start. Add advanced integrations at your own pace.
Demo
A 30-minute conversation with our team to understand your specific needs.
Setup
We configure your dashboard with your branches, thresholds and alerts.
Live data
Citizen data starts feeding your dashboard immediately.
Advanced integrationscoming soon
Public widget, REST API and security integrations (SSO, ClicSéqur) deployed on your schedule.
Transparent pricing.
All plans include onboarding, training and support. Annual pricing available with a discount.
One office. One counter. Zero hidden wait.
Ideal for: Libraries, community centres, single-counter offices
- 1 branch or office
- Real-time dashboard
- Email alerts
- 3-month history
- Email support
Multiple offices. One dashboard. Smarter decisions.
Ideal for: Municipal offices, health centres, service counters
- Multi service points
- Multi-site dashboard
- 48 h AI predictions
- Slack + email alerts
- 12-month history
- Volume pricing from 5 points
- Law 25 DPA included
Pricing based on number of service points and operational complexity.
Large service hubs. Advanced integrations. Guaranteed SLA.
Ideal for: SAAQ, City Hall, emergency departments, multi-branch networks
- Unlimited locations
- Everything in Standard
- SSO / ClicSéqur access
- Custom integrations
- Guaranteed SLA
- Dedicated account manager
- Custom Law 25 DPA
Before you sign.
How is pricing calculated?
Pricing is set per service point based on operational complexity: Simple (1–2 services, single counter) at $199/month, Standard (multi-service, multi-counter) at $349/month, Complex (major hubs: SAAQ, City Hall) on request. One service point = one distinct physical office or branch.
Where does the wait-time data come from?
Two sources: official institutional feeds (MSSS, Service Canada, SAAQ) and citizen reports via the iCivic mobile app. Both are combined and validated by our algorithm.
Do we need to change our existing systems?
No. Nothing needs integrating to get started. Advanced integrations (API, widget) are optional and added at your own pace.
Is the data hosted in Quebec?
Data is hosted with Supabase in the ca-central-1 region (Canada). The Standard plan includes a Law 25-compliant data processing agreement (DPA). The Complex plan can include a custom DPA tailored to the organization's requirements.
How accurate are the AI predictions?
Our models aim for an accuracy of approximately ±15 minutes on a 48-hour horizon, depending on the availability of historical data for your location. Accuracy improves over time.
Do you offer a pilot project?
Yes. We offer a 60-day pilot at a reduced rate for the first partner institutions in the Outaouais region. Contact us to learn more.
Let's look at your line together.
A personalized 30-minute demo with your operations team. No commitment, no deployment required to start.